Frequently Asked Questions ​

  • What does my insurance cover?

    • Most insurance plans cover nutritional counseling as a preventative service. Often this is at no cost to you. However, this only covers time spent during our one on one sessions. This does not include fitness plans, meal plans or any outside work. 

 

  • Can I go through insurance/how do I verify my coverage?

    • Starting January 3rd we will verify insurance on your behalf. We need insurance info at least 72 hours before your appointment for us to do so. We are in network with: BCBS, Cigna, Aetna, Anthem, Humana, and Medicare.​ We are happy to help you request reimbursement through a super bill with your insurance if we are out of network. 

  • Are questions and other needed support ONLY during our one on one sessions?

    • We are happy to support any follow up questions/messages at any time. We do our best to be as prompt as possible however sometimes questions may take up to 72hrs to reply.

 

  • If I want a written document of our discussion then I need to write it down?

    • Most clients take notes at our sessions. If you write down your plan/goals you are more likely to be successful at remembering and accomplishing that task/goal. Sometimes clients ask for a link or a note to be sent with specific information which is sent during our session. We do offer an add on package for those who need a little more accountability in between sessions, or simply like to have a more formal typed up recap.

 

  • How do I pay an invoice?

    • You can pay an invoice directly from your portal log in on our website. We do require a credit card to reserve your spot for appointments and to help hold you accountable to attending your sessions.

  • What if I need to cancel my appointment?

    • You can reschedule your appointments directly from your portal log in on our website. You have up to 24hrs prior to your appointment to make any changes or cancellations. If you do not show for your appointment or late cancel your card provided will be charged a fee of $40 (no show) or $25 (late cancel).

 

  • How are your sessions usually structured?

    • Most clients have weekly visits for the first 4-6 weeks. However, some need fewer visits. It's all dependent on your progress and what you and your clinician decide is best for you. If doing a hybrid of virtual and in person visits we suggest your intial visit to be in person.

  • Can I bring my spouse to my appointment?

    • Yes. Patients may bring spouses. We try to schedule these sessions for 2hours and pricing will differ for couples compared to our normal rates. 

  • What happens during the first appointment?

    • We review medications, supplements, and personal history that relate to you and your goals. We create a plan or focus areas to accomplish prior to the follow up session.​

  • Do you work with patients who have eating disorders?

    • Eating disorder patients often need a higher level of care and require a specialist. Currently, we do not see eating disorder patients but are happy to provide you with a list of specialists in the area. 

 

  • Where are you located?

    • We offer virtual telehealth and in-person appointments in Frisco or Prosper.

    • Frisco address: 6136 Frisco Square Blvd Suite 400, Frisco, TX 75034

      • Enter the robin egg blue doors and take the elevator/stairs to the 4th floor and check in with the front desk.

    • Prosper address: 1855 Wesley Drive Prosper, TX 75078

      • Look for the green turf out front net to the CrossFit gym and Prosper Stadium. ​

  • What’s the difference between nutritional counseling and accountability coaching?

    • Nutritional counseling by a Registered Dietitian Nutritionist means you are working with a licensed health care provider who has had extensive education and training in the field of dietetics. Dietitians are trained to help provide medical nutrition therapy for nutritional treatment and prevention of disease. Often nutritional counseling is covered through insurance at no cost with a dietitian to help prevent further development of a disease or reduction of risk for a disease. Some examples include being overweight, having altered lab values like high cholesterol or blood sugars, or being diagnosed with hypertension or diabetes. 

    • If you’re in a place where you know what to do, but need help actually doing it, our accountability coach will help guide you in determining actions to take today to improve your health and hold you accountable to the commitments you have made. Knowing what to do and actually doing it are two very separate concepts. Often we know we need to exercise more, reduce our portions, or eat out less but without someone holding us accountable it's easy to fall back into old habits that can lead you down the path of poor health. 

  • What is your success rate with your patients?

    • The success looks different for everyone depends on your motivation and commitment, we of course help with this.

 

  • What is the average length of time that your patients take to meet their weight loss goals?

    • We typically observe a loss of 1-3 lbs per week. However, we are not a weight loss product selling based practice, we don't offer cookie-cutter plans, pills, or surgery. Our focus is more about creating a tailor plan for your specific needs, utilizing mindset work and long-term success. Our ultimate goal is to help you develop sustainable changes in habits and behaviors that improve your quality of life.​