Frequently Asked Questions
FAQs
"What is nutritional counseling with a Registered Dietitian Nutritionist
and how is it different than a nutritionist?"
Nutritional counseling by a Registered Dietitian Nutritionist means you are working with a licensed healthcare professional who has had extensive education and training in the field of dietetics. Dietitians are trained to provide medical nutrition therapy for nutritional treatment and prevention of disease. Often nutritional counseling is covered through insurance at no cost with a dietitian to reduce the risk for or help prevent further development of a disease. Some examples include being overweight, having altered lab values like high cholesterol or blood sugars, or being diagnosed with hypertension or diabetes.
Knowing what to do and actually doing it are two very separate concepts. Many of our patients feel they know what to do, but need help doing it. When working with us we will help guide you in determining actions to take today to improve your health and hold you accountable to the commitments you have made.
"What does my insurance cover?"
Most insurance plans cover nutritional counseling as a preventative service. Often this is at no cost to you, but each plan is different and we cannot guarantee coverage/benefits given to us are always 100% correct. Insurance only covers time spent during our one-on-one sessions. As a reminder, while we do our best to obtain the most accurate and up-to-date information from your insurance company, this is not a guarantee of coverage and any claims not covered are the patients' responsibility.
"Can I go through insurance/how do I verify my coverage?"
We will verify insurance on your behalf. Please be prompt with your paperwork as we need insurance info at least 72 hours before your appointment for us to verify your benefits information. We are in network with most major insurance companies, as well as some smaller ones, which include but are not limited to: Aetna, Anthem BCBS, Blue Cross Blue Shield, Cigna, Humana, Medicare, Ambetter Superior Health, Bind Benefits, Philidelphia Life, and United Healthcare. We are happy to help you request reimbursement through a super bill with your insurance if we are out of network.
*We unfortunately DON'T accept Medicaid, STAR, Tricare/Prime, Oscar, My Safeway, Fringe Benefit Group, Baylor Scott White EQA Plan, Amerigroup, SW Health Marketplace, Empire BCBS Plan, PTXOA Plan BCBS, South Carolina BCBS Plans, Masimo Cigna, Benefit Plan Administrators Cigna, UPMC Health Cigna, HealthPartners of Philidelphia Cigna, Providence Cigna, TXONEX Group UHC, Golden Rule UHC, USHealth UHC, Freedom Life UHC, Imagine360 Administrators (GPA), MVP Health of NY, etc not currently listed.
"Are questions and other needed support ONLY during our one-on-one sessions?"
We are happy to support any follow-up questions/messages at any time through our HIPAA-Compliant Healthie chat platform. We do our best to be as prompt as possible but generally, we try to stick to normal business hours to respond to your questions.
"If I want a written document of our discussion then I need to write it down?"
Most clients take notes at our sessions. If you write down your plan/goals you are more likely to be successful at remembering and accomplishing that task/goal. Sometimes clients ask for a link or a note to be sent with specific information which is sent during our session.
"How do I pay an invoice?"
You can pay an invoice directly from your Healthie portal on our website. We do require a credit card to reserve your spot for appointments and to help hold you accountable for attending your sessions and out of respect for our clinicians' time that they have prepared and set aside for your appointment.
"What if I need to cancel my appointment?"
You can reschedule your appointments directly from your Healthie portal on our website. You have up to 24 hours before your appointment to make any changes or cancelations. If you do not show up for your appointment or are late and/or cancel your visit, your card provided will be charged a fee of $50 (no show) or $30 (late or cancel).
"How are your sessions usually structured?"
Most clients have weekly visits for the first 4-6 weeks. However, some need fewer visits. It's all dependent on your progress and what you and your clinician decide is best for you. If doing a hybrid of virtual and in-person visits, we suggest your initial visit be in person.
"What happens during the first appointment?"
We review medications, supplements, and personal histories that relate to you and your goals. We create a plan or focus areas to accomplish before the follow-up session.
"Do you recommend that I check any specific labs?"
Depending on your health history and goals, specific lab tests might offer valuable insight into where you are right now and how you and your dietitian can make the best progress forward. Your dietitian may be able to order (or recommend that your doctor order) a wide range of lab tests, including specific blood work, saliva testing for your cortisol levels…even stool and hair testing!
Pro Tip: If you’ve had lab work performed, be sure to bring a copy to your appointment.
"Do you work with patients who have eating disorders?"
Eating disorder patients often need a higher level of care and require a specialist. Currently, we do not see eating disorder patients but are happy to provide you with a list of specialists in the area.
"Where are you located?"
We offer virtual telehealth and in-person appointments in Frisco or Prosper.
Frisco Square: 6136 Frisco Square Blvd, 4th Floor, Frisco TX 75034
*Enter the Robin Egg blue doors and take the elevator/stairs to the 4th floor and check in with the front desk.
Prosper Frontier Park: 1855A Wesley Drive Prosper, TX 75078
*Look for the green turf out front net to the CrossFit gym and Prosper Stadium.
"What is your success rate with your patients?"
The success looks different for everyone depending on your motivation and commitment,
but we of course help with this. With that being said, we haven't had a single patient who didn't gain something out of our visits with them!
"What is the average length of time that your patients take to meet their weight loss goals?"
We typically observe a loss of 1-3 lbs per week. However, we are not a weight loss/product-selling-based practice, we don't offer cookie-cutter plans, pills, or surgery. Our focus is more on creating a tailored and customizable realistic plan for your specific needs, utilizing mindset work and long-term success. Our ultimate goal is to help you develop sustainable changes in habits and behaviors that improve your quality of life.