Frequently Asked Questions
What is nutritional counseling with a Registered Dietitian Nutritionist
and how is it different than a nutritionist?
Nutritional counseling by a Registered Dietitian Nutritionist means you are working with a licensed health care professional who has had extensive education and training in the field of dietetics. Dietitians are trained to provide medical nutrition therapy for nutritional treatment and prevention of disease. Often nutritional counseling is covered through insurance at no cost with a dietitian to reduce the risk for or help prevent further development of a disease. Some examples include being overweight, having altered lab values like high cholesterol or blood sugars, or being diagnosed with hypertension or diabetes.
Knowing what to do and actually doing it are two very separate concepts. Many of our patients feel they know what to do, but need help actually doing it. When working with us we will help guide you in determining actions to take today to improve your health and hold you accountable to the commitments you have made.
What does my insurance cover?
Most insurance plans cover nutritional counseling as a preventative service. Often this is at no cost to you, but each plan is different and we cannot guarantee coverage/benefits give to us are always 100% correct. Insurance only covers time spent during our one on one sessions.
Can I go through insurance/how do I verify my coverage?
We will verify insurance on your behalf. Please be prompt with your paperwork as we need insurance info at least 72 hours before your appointment for us verify your benefits information. We are in network with most major insurance companies which includes but is not limited to: Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicare, Superior Health, Baylor Scott and White, and United Healthcare. We are happy to help you request reimbursement through a super bill with your insurance if we are out of network.
Are questions and other needed support ONLY during our one on one sessions?
We are happy to support any follow up questions/messages at any time through our Healthie chat platform. We do our best to be as prompt as possible generally we stick try to normal business hours to respond to your questions.
If I want a written document of our discussion then I need to write it down?
Most clients take notes at our sessions. If you write down your plan/goals you are more likely to be successful at remembering and accomplishing that task/goal. Sometimes clients ask for a link or a note to be sent with specific information which is sent during our session.
How do I pay an invoice?
You can pay an invoice directly from your Healthie portal log in on our website. We do require a credit card to reserve your spot for appointments and to help hold you accountable to attending your sessions and out of respect for our clinicians time that they have prepared and set aside for your appointment.
What if I need to cancel my appointment?
You can reschedule your appointments directly from your portal log in on our website. You have up to 24hrs prior to your appointment to make any changes or cancellations. If you do not show for your appointment or late cancel your card provided will be charged a fee of $50 (no show) or $30 (late or cancel)
How are your sessions usually structured?
Most clients have weekly visits for the first 4-6 weeks. However, some need fewer visits. It's all dependent on your progress and what you and your clinician decide is best for you. If doing a hybrid of virtual and in person visits we suggest your initial visit to be in person.
Can I bring my spouse to my appointment?
Yes you may bring your spouse. We try to schedule these sessions for 2hours and pricing will differ for couples compared to our normal rates.
What happens during the first appointment?
We review medications, supplements, and personal history that relate to you and your goals. We create a plan or focus areas to accomplish prior to the follow up session.
Do you recommend that I check any specific labs?
Depending on your health history and goals, specific lab tests might offer valuable insight into where you are right now and how you and your dietitian can make the best progress forward. Your dietitian may be able to order (or recommend that your doctor order) a wide range of lab tests, including specific blood work, saliva testing for your cortisol levels…even stool and hair testing!
Pro Tip: If you’ve had lab work performed, be sure to bring a copy to your appointment.
Do you work with patients who have eating disorders?
Eating disorder patients often need a higher level of care and require a specialist. Currently, we do not see eating disorder patients but are happy to provide you with a list of specialists in the area.
Where are you located?
We offer virtual tele-health and in-person appointments in Frisco or Prosper.
Frisco Square: 6136 Frisco Square Blvd, 4th Floor, Frisco TX 75034
*Enter the robin egg blue doors and take the elevator/stairs to the 4th floor and check in with the front desk.
Prosper Frontier Park: 1855A Wesley Drive Prosper, TX 75078
*Look for the green turf out front net to the CrossFit gym and Prosper Stadium.
What is your success rate with your patients?
The success looks different for everyone depending on your motivation and commitment,
but we of course help with this. With that being said, we haven't had a single patient who didn't gain something out of our visits with them!
What is the average length of time that your patients take to meet their weight loss goals?
We typically observe a loss of 1-3 lbs per week. However, we are not a weight loss/product selling based practice, we don't offer cookie-cutter plans, pills, or surgery. Our focus is more about creating a tailor and customizable realistic plan for your specific needs, utilizing mindset work and long-term success. Our ultimate goal is to help you develop sustainable changes in habits and behaviors that improve your quality of life.