FAQ's
What is nutritional counseling with a Registered Dietitian, and how is it different from a nutritionist? Working with a Registered Dietitian means you’re getting advice from a licensed healthcare professional trained to provide medical nutrition therapy for treating and preventing diseases. Dietitians are often covered by insurance, helping manage conditions like high cholesterol, diabetes, and more.
What if I need to cancel/reschedule/can't make my appointment? If you provide the office with 24 hours or greater notice, there is NO FEE to reschedule or cancel an appointment. Our cancelation policy states that we require more than 24 hours notice when canceling or rescheduling an appointment. If you cancel an appt the day before or the day of your appointment, a late cancellation fee will automatically be charged to the card on file. Our no-show policy states that if you are not present for your appointment (either virtual or in person) within the first 15 minutes after the appointment start time, you are considered a no show, and a fee will be automatically charged to your card on file. Insurance does not reimburse for any no show/late cancellation fees.
How do I verify my insurance coverage? We’ll verify your insurance if you provide details at least 48 hours before your appointment. We accept most major insurers and offer a superbill for out-of-network claims.
Can I ask questions outside of sessions? Yes! You can message us anytime through the secure chat. We aim to respond during business hours.
How do I pay my invoice? Pay directly through your patient portal. A credit card is required to hold your appointment and cover cancellation fees.
Why do you need my credit card if there is no cost for my session? We require a credit card for billing efficiency and to charge for late cancellations and in the rare event their is a gap in coverage or a misquote from your insurance. Payments processed through Practice Better are done in a PCI compliant manner.
What does my insurance cover? Most insurance plans cover nutritional counseling as a preventive service, often at no cost. However, coverage varies, and while we verify benefits, it’s not a guarantee. Uncovered claims are the patient’s responsibility.
How are sessions structured? Most most successful patients have weekly or every 2 week follow up sessions for the first 4-6 weeks.
What happens during the first appointment? We review your health history, medications, and supplements, and develop a personalized plan to work on before your next session.
Where are you located? Virtual, Frisco and Prosper, Texas our addresses are Frisco: 6136 Frisco Square Blvd, 4th Floor, Frisco, TX 75034 Prosper: 1855A Wesley Drive, Prosper, TX 75078 Frisco Square: *Enter the Robin Egg blue doors and take the elevator/stairs to the 4th floor and check in with the front desk. Prosper Frontier Park: *Look for the green turf out front net to the CrossFit gym and Prosper Stadium. ​​​
Do you do lab testing? Yes, depending on your health history and goals, specific lab tests offer valuable insight into where you are right now and how you and your dietitian can make the best progress forward. Your dietitian may recommend lab tests If you’ve had lab work performed, be sure to bring a copy to your appointment.
How long does it take to meet weight loss goals? With our focus on sustainable lasting health and weigh loss our , patients lose an average of 1-3 lbs per week, but our focus is on sustainable, long-term lifestyle changes rather than quick fixes.
Do you offer weight loss injections like GLP-1 (Semaglutide, Wegovy, Ozempic)? We work with many patients who are prescribed GLP-1s. The key with this approach is to focus on sustainable, long-term lifestyle changes using personalized nutrition to create habit change while on your weight loss journey. While we can't prescribe GLP-1 medications like Semaglutide, Wegovy, or Ozempic, we can help guide you in making informed decisions about your nutrition and diet and provide support alongside any medical treatments your healthcare provider recommends.
What is your success rate with patients? Every patient gains valuable knowledge and tools from our sessions. Success depends on your commitment, but we’re here to support you every step of the way.
Why do I need to provide a credit card if I was told it's free with insurance? Great question! While many insurance plans do cover nutrition counseling at no cost to you, we still require a credit card on file to hold your appointment. This helps protect our team against no-shows which causes someone else to lose an opportunity for an appointment. Don't worry your card will not be charged unless there's a late cancellation or no-show per our policy.
Can you book an appointment for me? We totally understand that convenience is key which why picking a time on our online calendar prevent back and forth on open appointment times, which get booked quickly vs the calendar link is update live. This also helps us streamline the process and protect your time. This ensures you receive your client portal access immediately so you can complete your intake paperwork, which is crucial for us to verify your insurance and get everything ready for your session. You can always click the book now button on the top of our website or go to our about the team page to see our dietitians and their individual availabilities.
Can I get an appointment tomorrow? We do our best to accommodate you quickly, but we typically need 48 hours to complete insurance verification and ensure your paperwork is submitted. We've found that same- or next-day appointments often lead to missed paperwork, incomplete verifications, and doesn't allow us to be as prepared for your visit. Booking through our online calendar helps us serve you better and avoid these issues.
What if I need evenings or weekends? No problem! We offer a team booking link so you can view and choose times that work best for your schedule — including evenings and weekends when available. Flexibility is part of our promise to make nutrition counseling accessible and convenient.